The following section lists the various refresh statuses that are displayed, and describes what each status means.
If the Refresh Status field is blank, the sandbox refresh is taking longer than usual. It is still in progress though, and should complete soon.
Awaiting Processing: The refresh request has been submitted and will be processed in the order received.
Pending Copy to Sandbox: This notice only appears for newly provisioned sandboxes. Administrators can choose when to initiate the copy of data from the production account to the sandbox.
Copy Data to Sandbox: This button only appears on the Sandbox Accounts page of newly provisioned sandboxes. Click Copy Data to Sandbox to initiate the copy of data from the associated production account. The sandbox status will not change to online until the copy of data is completed. (After the initial data copy to the sandbox has completed, the Refresh Sandbox button is displayed on the Sandbox Accounts page.)
Delayed: On the Sandbox Accounts page, when the refresh status field displays Delayed, it indicates the refresh progress has stalled for some reason. When a sandbox refresh status is changed to Delayed, the Estimated Refresh Time field is blank. When the refresh resumes, the estimated refresh time is recalculated, and the new value is displayed in the Estimated Refresh Time field.
Refresh In Progress: The sandbox refresh is ongoing.
Refresh Failed: An error occurred during the refresh process. NetSuite Customer Support will intervene to help resolve the problem.
When a refresh fails, a popup error message displays. This message includes an error ticket number that you can provide to NetSuite Customer Support to help them resolve the issue. The Refresh Failed status can also be reported when the sandbox and the production account are running different versions of NetSuite software. This can occur during the new release period, when the production account has been upgraded, but the sandbox has not yet been upgraded to the new release.
Pending Sandbox Activation: This status appears on the Sandbox Accounts page when a new sandbox copy is ready to be activated by the account administrator. To activate the new copy of the sandbox account, click Activate Sandbox.
Complete: The sandbox refresh process is complete.
During the upgrade period for a new release of NetSuite, please pay attention to your scheduled upgrade date. Do not request a sandbox refresh when the upgrade date is near. A refresh will fail if it does not complete before your scheduled upgrade begins