Verify Email Sending on Workflow Send Email Action

Scenario

Sending Emails via Workflow can be verified if it has executed properly on the system. This is to confirm if the email has been sent to the recipient/s.

Solution

1. Open the record impacted, for example: Sales Order
2. Under Communication tab, check if there is an email message attached
3. Under System Information > Workflow History, validate if the Send Email Actions has been triggered
4. If the two timestamps for Communication and Workflow History are matching (or has a small time difference), it means the email has been sent out by NetSuite's infrastructure already. Unless there is a Delay set to the Workflow settings, if the email is delayed on the inbox, it may be related to other external services.