Go to Vendor Dashboard > Transactions > Enter Purchase Orders > List.
Click View next to the purchase order.
Note: Only purchase orders with a status of Pending Bill or Fully Billed will show the Authorize Return button. Purchase orders with a status of Pending Receipt or Pending Billing/Partially Received do not show the Authorize Return button.
Click the Authorize Return button.
A vendor return authorization opens that shows all items from the original order. You will receive a popup warning if there are existing return authorizations associated with this order.
If you have NetSuite OneWorld and you have defined vendor records that are shared with multiple secondary subsidiaries, the Vendor field lists all of the vendors that are assigned the subsidiary associated with this transaction.
On the Expenses and Items subtab, click the Items subtab and verify that all items on the return authorization are being returned.
If some items are not being returned, remove them by clicking the line-item and then clicking Remove.
Verify the quantity being returned.
- Click Save.
After you click Save, the vendor return authorization is recorded in the Vendor Return Authorizations register, a non-posting account in your chart of accounts.