Vendor Return > Authorize Return button missing on Purchase Order

There could be several reasons why the Authorize Return button is not showing on a Purchase Order record. Below are the scenarios and solutions.

I. Purchase Order Status 

• Only purchase orders with a status of Pending Bill or Fully Billed will show the Authorize Return button. Purchase orders with a status of Pending Receipt or Pending Billing/Partially Received do not show the Authorize Return button.

II. Vendor Return Authorization is not enabled 

• To enable vendor return authorizations, go to Setup > Company > Setup Tasks > Enable Features
• Under Transactions subtab, check the Vendor Return Authorizations box
• Click Save

III. User Role doesn't have permissions 

• Using Administrator role, go to Setup > Users/Roles > Manage Roles
• Edit the role 
• Under Permissions > Transactions, add the following permissions:
  • Vendor Return Authorization
  • Vendor Return Auth. Approval
  • Vendor Returns
• Click Save

IV. Authorize Return Button is hidden on the form

• Using Administrator or Role that has access to Form Customization, go to Customization > Forms > Transaction Forms
• Edit the preferred form for Purchase Order
• Under Actions subtab, mark the Authorize Return to show and display as Button

• Click Save