There could be several reasons why the Authorize Return button is not showing on a Purchase Order record. Below are the scenarios and solutions.
I. Purchase Order Status
- Only purchase orders with a status of Pending Bill or Fully Billed will show the Authorize Return button. Purchase orders with a status of Pending Receipt or Pending Billing/Partially Received do not show the Authorize Return button.
II. Vendor Return Authorization is not enabled
- To enable vendor return authorizations, go to Setup > Company > Setup Tasks > Enable Features
- Under Transactions subtab, check the Vendor Return Authorizations box
- Click Save
III. User Role doesn't have permissions
- Using Administrator role, go to Setup > Users/Roles > Manage Roles
- Edit the role
- Under Permissions > Transactions, add the following permissions:
- Vendor Return Authorization
- Vendor Return Auth. Approval
- Vendor Returns
- Click Save
IV. Authorize Return Button is hidden on the form
- Using Administrator or Role that has access to Form Customization, go to Customization > Forms > Transaction Forms
- Edit the preferred form for Purchase Order
- Under Actions subtab, mark the Authorize Return to show and display as Button
- Click Save