Several factors can contribute to performance issues in the NetSuite application. Slow performance on a server at NetSuite, network performance, or the performance of the user’s computer (client performance), can all affect the NetSuite application.
There are a few simple tasks that you can suggest your users try to determine if they are having a performance issue:
Perform the attempted action (for example, load a record or run a report) 3–5 times to warm up caches. This might be especially helpful after a weekend or holiday.
Attempt to execute the action using multiple users. This might be helpful to identify user-specific errors.
If the above suggestions do not work, the following information can help you to identify the source of the performance issue your users may be experiencing, and provide guidance for troubleshooting.
Client performance is measured as the time it takes for your computer to display a page. Other applications running on your computer in addition to NetSuite are using your computer's resources. These applications may impact the performance of the NetSuite application on your computer.
Some client performance problems may appear in one browser and not in another. For example, some browsers may render pages faster than others. These differences may result from browser configuration, security defenders, and individual browser add-ons.
Also note that some NetSuite tasks require intensive resources, for example creation of a sales order with 200 items.
Troubleshooting Client Performance
To identify client performance issues:
Right-click the toolbar on your computer. Select Start Task Manager.
Click the Processes tab.
Click Memory to sort the processes based on memory usage, or RAM.
There are no universal requirements for the amount of Random Access Memory (RAM) or how fast a computer must be to run NetSuite. The requirements depend on the way your computer is being used and on the other applications running on your computer. For example, your computer may be able to run NetSuite but is not powerful enough to run NetSuite with your Voice Over IP (VOIP) application. Or, your computer is powerful enough to run your VOIP application and NetSuite at the same time, but cannot create a sales order that contains 200 line items.
To troubleshoot client performance issues:
Close all the applications you are not using. If you need to run more than one application consider increasing your computer resources (RAM).
Check your Security Defender firewall application. Some of these applications check the page before loading it on your browser; this check can cause a delay.
Remove any spyware that could be using your computer's resources.
Determine whether the issue is only happening for one type of form. Try to determine what is different about the form compared to other forms that load more quickly.
Test on different browsers. You can install Firefox on your computer for free. Load the page using Firefox, then load the page using Internet Explorer. Use the browser that displays the page faster.
Determine whether there are add-ons running on your browser, like anti-virus, anti-SPAM, or phishing. Eliminate browser add-ons, one by one, to identify the cause of the issue.
To verify whether a performance issue is caused by the browser:
Check the browser version.
Browsers by Platform
NetSuite is supported in the following browsers and operating systems:
Internet Explorer 11* (1)
*OpenAir is not supported
Windows 7 with Service Pack 1 (SP1) or higher
Google Chrome 71 (2)
Mac OS X 10.10 or newer
Microsoft Edge (Anniversary Update and later)
Windows 10 (Anniversary Update)
Mozilla Firefox 60 (2)
Mac OS X 10.6 or newer
Mac OS X 10.12 or newer
Mac OS X 10.13.6 or newer
Verify that the browser version is supported by NetSuite.
Ensure that you are using the latest version of the browser.
Use of trial, development, or early adoption browser versions is not recommended.
Check whether the problem is occurring on other supported browsers.