I installed the NetSuite for Outlook SuiteApp, but I do not see the link to Outlook Sync Configurations.
Make sure you have enabled the other required features. For more information, see NetSuite for Outlook: Quick Start for Administrators.
The Outlook Sync Configuration popup is blank or is not loading.
Clear your browser cache. If the NetSuite for Outlook SuiteApp has been upgraded, it is possible that your browser has cached an older version of the page.
If the problem still persists, contact NetSuite technical support.
I made changes to my sync configuration, but NetSuite for Outlook is not respecting these changes.
Open the NetSuite for Outlook Configuration, click through your settings, and save them again.
The NetSuite for Outlook configuration does not open or shows a blank page.
Some applications and services can prevent NetSuite for Outlook from loading properly. For example:
With some graphics processors (cards), you must first disable hardware acceleration before configuring NetSuite for Outlook. For more information, click here.
In some cases, you may need to delete the Windows Presentation Foundation (WPF) font cache. For more information, click here.
When I try to login, I get an error saying two-factor authentication is not supported.
This error occurs if you use an email address that requires two-factor authentication, which is currently not supported by NetSuite for Outlook. NetSuite has provided a custom role, NSC Calendar Access w/Outlook, which has similar data access but does not require two-factor authentication to proceed with login.
To use this role, do the following:
In your NetSuite account, point to your role on the top right corner.
Click View all Roles.
On the Choose Role page, select the NSC Calendar Access w/ Outlook role.
On Outlook, click the NetSuite for Outlook icon.
Enter your NetSuite login credentials and account information.
Select the role and complete the configuration process.
When I try to login, I get an error saying my role does not give me access to NetSuite for Outlook.
This error occurs if your role has not been granted access. Contact your administrator to request for access.
I am asked to log in frequently even though I have selected the Remember Me box.
This can occur if you are using NetSuite credentials to log in. You need to use the Access Token option to log in. If Access Token is not listed in the Logon using field on the NetSuite for Outlook Configuration window, contact your administrator and request token-based authentication (TBA) to be set up.