If an email address is not receiving the emails from NetSuite, it is possible that it has bounced and may need to be removed from the bounce list in order for the email to continue to receive emails from NetSuite.
To remove an email address from the Bounced Email Addresses list:
- Go to Lists > Relationships > Bounced Email Addresses.
- Check the box in the Delete column for each email address you want to clear the bounce history for, or click Mark All to select all email addresses in the list.
- Click Delete.