If an email address is not receiving the emails from NetSuite, it is possible that it has bounced and may need to be removed from the bounce list in order for the email to continue to receive emails from NetSuite.
Here area the most common reasons why emails bounce.
|Hard Bounce Reasons||Soft Bounce Reasons|
|Unknown User||Mailbox Full|
|Bad Domain||Disabled Account|
|Account Closed||Server Too Busy|
|Receiver Error||Soft Bounce - Other|
|Hard Bounced - Other|
"Hard Bounce - Other" and "Soft Bounce - Other" is selected by the system as the bounce reason whenever is is not able classify the reason.