Making a Change to a Payment in a Closed Period

Once an accounting period has been closed, there are generally no changes allowed without first re-opening the period - with the exception of customer payments to you. This guide will show you how to change a customer payment within a closed period.

Note: To do this, you will need to be logged in as an Administrator.

1. Go to Setup.

2. Go to Accounting.

3. Go to Manage Accounting Periods.

4. Click on the closed period name in which the original payment was applied.

Making a Change to a Payment in a Closed Period - 01  

1. Tick the checkbox Allow Non-GL Changes.

2. Click Save.

Making a Change to a Payment in a Closed Period - 02

Now you can go to your customer payment and unapply it.

1. Go to Transactions.

2. Go to Customers.

3. Go to Accept Customer Payments.

4. Select List.

5. Click the Edit link next to the payment transaction in to be changed.

Making a Change to a Payment in a Closed Period - 03  

1. Un-ckeck the Apply checkbox next to the incorrect invoice that payment was applied to.

2. Click Save.

Making a Change to a Payment in a Closed Period - 04

Once your changes have been made, you can then go back into the accounting period and uncheck the Allow Non-GL Changes option again.    

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