System Performance

There are a number of factors that can cause performance issues within your JCurve / NetSuite account. The purpose of this guide is to provide assistance when you are experiencing performance issues in your account. 

Step 1.

If the issue you’re experiencing is one of general speed (i.e. NetSuite seems slow or sluggish), try opening a few different websites in your browser. This will help determine whether the issue is one of general connectivity, or whether it is NetSuite specific.

Step 2.

If after Step 1 you feel the performance issue is NetSuite specific, you can checkhttps://status.netsuite.com to see if there are any known issues that are being reported by NetSuite.

Step 3.

As an alternative, you can try logging in to your account via https://system2.netsuite.com. This is NetSuites secondary server, so if performance is better, you can continue to log in via this url.

Step 4.

View the Performance Details in your account

To do this:

1. Double click the NetSuite icon within your account. This step can be performed on any page.

2. Performance Details:

Total – Displays total page load time in seconds.

Server – Displays the percentage of the total page load time spent on retrieving information from the NetSuite server.

Network – Displays the percentage of the total page load time it takes for data to travel from the NetSuite servers to your computer.

Client – Displays the percentage of the total page load time it takes for your computer to render the page.

Page – Displays the Web address of the page you are viewing in the application.

Email – Displays your email address.

Time – Displays system date and time.

Note: You can use the percentage details of the Sever, Network and Client to determine where the performance issue is occuring. For example, if the Server and Network percentages are low but the Client percentage is high, then it is best to start by troubleshooting at the Client level.

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1. Server Troubleshooting

Sever performance is measured as the time spent retrieving data from a NetSuite server. If you can identify you are having slowness related issues with the NetSuite server, then please contact customercare@jcurve.com.au.

2. Network Troubleshooting

Network performance is measured as the time it takes for data to travel from a server at NetSuite to your computer. Some pages in NetSuite may take longer to load than others. Customisation to pages or forms can also influence load times.

The following issues are symptoms of network performance problems:

  • A form, such as a customer record, or transaction taking a long time to finish loading.
  • A report taking a long time to display data on the page.

The following can impact Network performance:

  • Internet connection – Check with your ISP to see if they can detect any issues with your network speeds.
  • PING what is the response time when pinging the server (the longer the response the slower the connection usually)

3. Client Troubleshooting

Client performance is measured as the time it takes for your computer to render a page. Other applications running on your computer in addition to NetSuite are using your computer’s resources. These applications may impact the performance of the NetSuite application on your computer.

Some client performance problems may appear in one browser and not in another. For example, if you display a list of sales orders with Internet Explorer 8, the page may render more slowly than if you display sales orders with FireFox. These differences may result from browser configuration, security defenders, and/or individual browser add-ons.

Additional steps to try:

  1. Close all the applications you are not using. If you need to run more than one application consider increasing your computer resources.
  2. Check your Security Defender (Anti Spyware/Virus/Phishing) firewall application. Some of these applications check the page before loading it on your browser; this check can cause a delay.
  3. Remove any spyware that could be using your computer’s resources.
  4. Test on different browsers. You can install Firefox on your computer for free. Load the page using Firefox, then load the page using Internet Explorer. Use the browser that displays the page faster.
  5. Determine whether there are add-ons running on your browser, like Anti Virus, Anti SPAM, or phishing? Eliminate browser add-ons, one by one, to identify the cause of the issue.
  6. Confirm you can access other web pages ok.
  7. Clear your browsers cache if applicable.
  8. Try logging in via a different PC on a different Network if applicable. Eg. Home vs Work computer.

Make sure you are using an up to date browser that is compatible with JCurve. See here for a list of supported NetSuite Browsers.

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