Support vs Professional Services

JCurve’s Customer Care team provide general and “how to” support, whereas our Professional Services team provide dedicated implementation, training and customisation support.

The below outlines the differences between a training query, or a support query:

Support Professional Services
Post-implementation general queries Implementation and account set up
Help with general system and “how to” queries New starter system training
Standard account customisation options Advanced customisation and development
Standard system processes Custom business processes
Unexpected system and functionality issues Tailoring system usage to your business needs
Payroll processing and general usage Dedicated Payroll setup and management training
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