JCurve’s Customer Care team provide general and “how to” support, whereas our Professional Services team provide dedicated implementation, training and customisation support.
The below outlines the differences between a training query, or a support query:
|Post-implementation general queries||Implementation and account set up|
|Help with general system and “how to” queries||New starter system training|
|Standard account customisation options||Advanced customisation and development|
|Standard system processes||Custom business processes|
|Unexpected system and functionality issues||Tailoring system usage to your business needs|
|Payroll processing and general usage||Dedicated Payroll setup and management training|