NetSuite for Outlook > Invalid Login. Customer access is disabled.

Scenario: A user is in the process of installing NetSuite for Outlook but receives an error message on the login page "Invalid Login. Customer access is disabled."


The solutions is to add a permission called 'Web Services' to the users role, not as a Global Permission. 

1. Navigate to Setup > Users/Roles > Manage Roles.

2. Edit the role in question.

3. Go to Permissions > Setup.

4. Add 'Web Services' then set to 'Full'.

5. Click Save.

 
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